Customer Service & Support

For Digital (Software & Services):

• **Primary Support:** For bug reports, installation issues, and license queries, please submit a ticket via our portal.
• **Scope:** Support covers fixing issues in the original code, but excludes custom modifications or conflicts with unsupported third-party software.
• **Response Goal:** We aim to respond within 24-48 working hours (IST).

For Physical Goods:

• **Order Queries:** For questions regarding order status, tracking, or delivery, please reference your unique Order ID.
• **Damages/Issues:** Refer to our **Refund** and **Return Policies** for guidelines on damaged or incorrect shipments.